Privacy Policy

Privacy Notice Effective as from the 26/01/2022

Hello and welcome to the LearnerGoGo (Owned and managed by The Power Plus Group Ltd) privacy notice.

We always respect your privacy and our full team are committed to protecting your personal data. This privacy notice is here to inform you as to how we look after your personal data when you visit our website and give you guidance about your privacy rights and how the law can protect you.

This privacy notice is listed in sections to make it easier to understand. So let’s make a start…

IMPORTANT INFORMATION AND WHO WE ARE

The purpose of this privacy notice.

This privacy notice aims to offer you information on how we (LearnerGoGo) collects and processes your personal data through your use of our website, including any data you may provide through this website when you purchase a product or service, and complete a survey.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER (Who’s in charge)

LearnerGoGo is the controller and responsible for your personal data (collectively referred to as ”COMPANY”, “we”, “us” or “our” in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out below.

Company Name: The Powerplus Group Ltd

Address: Studio 904, K2 Building, Bond Street, Hull, HU1 3EN

Person Responsible for data: Lauren Boanas

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) or the UK supervisory authority for data protection issues (www.ico.org.uk) at any time. However, we would appreciate the chance to deal with your concerns before you approach them so please use the details above to do so where upon we will give it our earliest attention.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE DATA WE COLLECT ABOUT YOU

The personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (otherwise known as anonymous data).

We may collect, use, store and transfer different kinds of personal data about you at the request of our client/your company which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of use contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with your training). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

  • Interacting with us on or through our website.
  • Direct interactions. You may give us your Identity, Contact and Financial Data (If you are the person purchasing access credits) by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • create an account on our website;
    • or give feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services as Sage or PayPal based outside the EU.
    • Identity and Contact Data from publicly available sources such as Companies House based inside the EU.

HOW WE USE YOUR PERSONAL DATA

We will only process your personal data when the law allows us to or in an instance when you/our client asks for help. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Please visit ico.org.uk to find out more about the types of lawful basis that we will rely on to process your personal data.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal basis we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of DataBasis of Lawful Use
To register as a new userIdentity inc.
Contact Details
Company Details		To perform our contract Contact Details with you.
To process your order inc.
(a) Manage Payments
(b) Collect and recover monies owed to us		Company Details
Financial Details
Transactional		(a) To perform our contract with you
(b) Necessary to recover any debts
To manage our relationship with you inc.
(a) Notify you about changes to our terms
(b) Asking you to take a survey		Identity
Contact Details
Profile		(a) Performance of a contract with you which is necessary to legally comply
(b) Necessary to monitor web performance and user experience
To enable you to partake in a prize draw, competition or complete a survey(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications		(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity
(b) Contact
(c) Technical		(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical		Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Selected external third parties for the purpose of fulfilling the terms of contract with you.
  • Specific third parties such as Google..
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All personal data and special category data identified is marked as confidential when processing as a prevention method.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see definitions in glossary:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

HOW TO REQUEST YOUR DATA

You have the right to request access to your personal data from LearnerGoGo (through The Power Plus Group), If you wish to exercise any of the rights set out above, please contact us in writing or verbally.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Complying with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

WHO ARE EXTERNAL THIRD PARTIES

  • Our service providers acting as processors based inside or outside the EEA who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EEA who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Third party processors including market researchers, fraud prevention agencies, communication tools or systems, printers, analytical tools or data storage companies.

You have the right to:

  • Request access to your personal data which enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. (We may need to verify the accuracy of this new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    1. You want us to establish the data’s accuracy
    2. Where our use of the data is unlawful but you do not want us to erase it.
    3. If you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    4. If you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide access to our Services

DATA RETENTION

Default archiving and deletion methods

Data must be deleted by the LearnerGoGo if requested by the client.

LearnerGoGo will not delete data to the extent that;

A) The company has a legal obligation to retain the data;

B) The company has a contractual obligation to retain the data (providing that such contractual obligation is not overridden by any legal obligation to delete the data) and/or;

C) The retention of the data is reasonably required for the establishment, exercise or defence of any legal claims (providing that such requirement is not overridden by any legal obligation to delete the data).

D) the company must not archive or delete any records to the extent that [the legal department of the company] has issued [a legal hold instruction] in relation to such records.

Data subject to contractual deletion obligations

The following categories of data processed by the company are or may be subject to contractual deletion obligations:

a) Confidential information disclosed to the company by another person under a non-disclosure agreement or the confidentialityprovisions of a contract; and

b) [personal data with respect to which the company acts as a data processor].

All personal data that the company processes on behalf of a data controller will be subject to appropriate deletion obligations taking the law into account, and LearnerGoGo must comply with those obligations.

To ensure compliance with its contractual deletion obligations, the company shall maintain a register of those obligations identifying, with respect to each relevant contract, the data to be deleted and the dates for deletion of that data.

COOKIES

When we deliver services and information through our website we want to make sure these are useful, reliable and easy to use. To make this happen, it sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies and LearnerGoGo cannot identify you personally using them.

These pieces of information are used to improve services for you through, for example:

  • enabling the website to recognise your device so you don’t have to give the same information multiple times during one task,
  • measuring how many people are using online services so we can make sure that there is enough capacity to make them work efficiently, and look at ways we can make them easier to use.

Most web browsers allow you to control cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

Cookies which may be set when you use this website

cP_Session

Description: this Content Management System session cookie is a reference to you for the duration of your visit on the site. It enables us to secure our forms by checking that no one else is pretending to be you.
Duration: the cookie only lasts as long as your visit.

cP_Remember

Description: when you select “Use a cookie to remember this” the site sets a cookie to remember who you are. This might be, for example, when logging in to the site.
Duration: this cookie will last for 1 year from when it is first set. After this time, or if you delete the cookie yourself, you will need to re-enter your details on your next visit.

basketID

Description: this cookie is used to remember the items that you add to your shopping basket. Duration: this cookie lasts until you close your browser.

Google Analytics Cookies – _utma, _utmb, _utmc, _utmz

Description: these Google Analytics cookies are used (if you allow them to be set) to collect information about how visitors use the site. LearnerGoGo can view the anonymised data these cookies collect and use it to help us improve the site for our visitors. Google may also use information gathered by these cookies in line with its Privacy Policy & Principles.

Duration:
  • _utma: 2 years
  • _utmb: 1 hour
  • _utmc: until you close your browser
  • _utmz: 6 months

Google has produced a browser add-on which enables you to opt out of Google Analytics across all websites at tools.google.com/dlpage/gaoptout.

Vimeo Cookies – PREF, VISITOR_INFO1_LIVE, YSC

Description: these cookies are set by www.vimeo.com. We use vimeo’s Privacy Enhanced mode to embed video on our site which means that vimeo won’t store information unless you play the video. Please refer to IAC’S POLICY for more information.

Duration:
  • PREF and VISITOR_INFO1_LIVE: up to 3650 days
  • YSC: expires when you close your browser

Twitter cookies – guest_id, pid

These cookies are set by twitter.com, please refer to Twitter’s Privacy Policy for more information.

Duration

Up to 2 years.